Information CollectionWhen you visit our website or send us information or communications, we collect both personal and anonymous information from you. Information that enables someone to identify or contact you is what we refer to as “Personal Information.” For instance, your name, address, phone number, email address, and any information about you linked to any of the data mentioned earlier. Any information that does not directly identify you is what we refer to as “anonymous information.” How we gather anonymous information and personal information is outlined below.
Personal InformationThrough our website, we gather personal information that you voluntarily provide to us. Cookies and web beacons, for example, may be used to collect some of this data. We collect the following types of personal information:
For visitors who want to know more about our products, services, or support:
- E-Mail Address
- Name of employer
- How you heard about us
- Contact information
- E-Mail Address
- Comments on software, support, or services
- Comments on website
- Contact Information (name, email address)
- Company name
- Subject of email
- Message and any information contained therein
- Type of inquiry: developer, licensor, distributor, other
Personal and Anonymous Information Collected Using TechnologyWe use technological means or tools to collect personal information and anonymous information from you to improve our services for you. Domain names, the type and language of your browser, your Internet Protocol (IP) address, and the times you access our website are some of the standard information gathered by these tools.
By using our website, you explicitly consent to the collection of this information by us. When you use the internet, your computer automatically receives a number known as an “IP address.” Your IP address might not change from one browser session to the next in some circumstances; however, if you use a consumer internet access provider, it is likely that your IP address changes from session to session. To analyze the flow of our web pages, we monitor these IP addresses.Cookies and Web Beacons
In particular, we collect information during visits to our website, including chat sessions with our personnel, using “cookies,” which are small data files stored on your computer’s hard drive, and “web beacons,” which are invisible images embedded on a web page. The IP address of the visitor, the time and date of their visit, and the pages they viewed are among the data gathered.Cookies are also used by us in some cases to track your activity on our website, identify you as a previous visitor, and collect information for future visits. We store information about your arrival from an affiliate or promotion in a session cookie if you follow a link to the site from an affiliate or promotion.
You can use our website without having your cookies turned on- you can also refuse our cookies by turning them off on your browser. However, to access web pages that require registration, you will need to accept a session cookie, which you can delete once you leave the website. You can’t turn off web beacons, which are used by a third-party service to track site usage for us and record your IP address, time of visit, and pages viewed.Identification of Site Visitors:
We can identify you based on the personal information you have provided in the past or during a current visit. We can also identify you or your company based on other technologically obtained information, such as the browser you are using or the pages you visit on our website. A third-party service is currently tracking this data and providing it to us in aggregate form.Use of Personal Information:
The personal information that you give us or that we acquire from various technological means is used to respond to your requests, make it easier for us to communicate with you, or give you information about the products and services you’ve expressed an interest in. If you send us a job application, we may use your Personal Information to process it. If you have requested to receive such communications from us, we also use your personal information to send you promotional emails and electronic newsletters (as outlined below). Additionally, we use personal information to respond to your inquiries and provide you with service updates.Disclosure Related to Personal Information:
We do not trade or sell your personal information to third parties. However, to fulfill your request for products or services, send you newsletters, or send you promotional emails, we may share your personal information with third parties. These third parties will only use your personal information to carry out the services we have requested. You expressly consent to the disclosure of your personal information to our contractors and third-party service providers solely to provide you with our above-mentioned services.We may use or disclose your Personal Information, User Data, and other information if required to do so by law to be compliant with legal obligations and/or to protect and defend 24X7 or its affiliates. It might also be disclosed to protect the personal safety of the site user or for protection against legal liability.
Future Communications and Use of Personal Information:
We will use the contact information you provide to send you free newsletters and emails that directly promote the use of our site or our products or services to you if you have opted to receive communications from us (as outlined below). You can unsubscribe to us if you want us to stop sending you communication by dropping an email to info@24X7systems.comInformation Sharing with Affiliates:
We will not disclose any of your personal information that is linked to anonymous information to any third party unless required to do so by law or court order. 24X7 only uses anonymous information in an aggregated rather than individual form to determine and analyze site usage, page popularity, traffic patterns, and other similar data. Based on public information about your organization, we may use anonymous information to identify and contact that organization. By sending us an email, you can prevent such identification and/or contact.Legal Disclosure of Personal and Anonymous Information:
If we have good reason to believe that disclosing personal information is necessary to (a) comply with applicable laws or to respond to subpoenas or warrants served on 24X7, or (b) safeguard 24X7’s rights or the property of website visitors or users- we may disclose the same. We reserve the right to combine anonymous information with personal information that you actively submit or other information obtained through technological means to identify you to the extent required by applicable law or by subpoenas or warrants served on 24X7 court orders.Choosing your Future Communications from 24X7: